Privacy Policy

Introduction

At Love Grown® Keto Granola, Granola (“Love Grown,” “we,” “us,” or “our“), we respect the privacy of our users (“user,” “you,” or “your“). This Privacy Policy explains how we collect, use, disclose, and protect your personal information through lovegrown.shop (the “Site“) and any other websites, devices, products, services, or applications that reference this Privacy Policy (together with the Site, the “Services“), and your choices regarding your personal information.

Please read this Privacy Policy carefully. By visiting or using our Services, you consent to our privacy practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We may revise this Privacy Policy from time to time by posting an updated version on our Site. If we make material changes, we will notify you of those changes by posting them on the Site or sending you an email or other notification, and updating the “Last Modified” date above. We encourage you to review this Privacy Policy periodically to stay up to date about our privacy practices. Your use of our Services following any changes means that you accept the new Privacy Policy.

Collection of Personal Information

Personal Information We Collect Directly from You. We collect personal information that you voluntarily provide to us when you express interest in or use our Services. Personal information we collect may include:

Contact Data. We may collect your name, email address, phone number, postal address, and other information you provide if you register for an account, subscribe to marketing communications, submit information via the Services, or correspond with us.
Order Data. We may collect data about the purchases you make through the Services, such as product names, quantities, prices, shipping details, and payment information.
Usage Data. We may collect data about your interactions with the Services, such as pages or content you view, websites you visit before or after visiting the Site, search terms you enter, and how you interact with or use our Services.
Communications. We may collect data when you communicate with us, such as when you submit information via forms, participate in surveys, post comments or other content, or contact us via email, phone calls, chats, or other methods.

Personal Information We Collect Automatically. We may automatically collect the following information about your use of our Services through cookies, web beacons, and other technologies:

Log Data and Device Information. We may collect information about your device model, operating system and version, browser type, IP address, unique device identifiers, network information, and other standard log data when you access or use our Services.
Usage Data. We may collect data about your interactions with the Services, such as pages or content you view, websites you visit before or after visiting the Site, search terms you enter, and how you interact with or use our Services.
Location Data. We may determine approximate location from your IP address when you access or use our Services. With your consent, we may collect precise geolocation data from your device.
Information from Cookies and Similar Technologies. We may collect data from cookies, pixel tags, or other tracking technologies. For example, we may use session cookies to monitor your interactions with our Services. We may use persistent cookies or other similar technologies to recognize you when you return to our Services. These technologies help us to monitor traffic, usage, and sales; remember your preferences; customize content; target and measure advertisements; analyze trends and statistics; and otherwise improve our Services. You can disable cookies through your browser but our Services may not work properly if you do so.

Personal Information from Third Party Services. We may obtain additional personal information about you from third party sources, such as public databases, joint marketing partners, social media platforms, third party data providers, and others. The types of data we collect may include demographic data, inferred interests, purchase history, or intent and online browsing data.

Personal Information from Your Mobile Device. With your consent, we may collect information from your mobile device, such as contact lists, call logs, photos, videos, or device ID.

Use of Personal Information

We use personal information for the following purposes and business functions:

Provide, maintain, improve, and promote our Services.
Enable you to access and use our Services.
Process orders and transactions.
Send receipts, updates, security alerts, and support and administrative messages.
Respond to comments, questions, and requests.
Provide customer service and support.
Communicate about promotions, upcoming events, and other news.
Deliver marketing and promotional offers based on your communication preferences.
Send you product samples, promotions, and other offers.
Analyze how users interact with our Services.
Diagnose problems and monitor the performance and stability of our Services.
Personalize website content and communications based on your preferences.
Conduct research and analysis to maintain, protect, develop, and improve our Services.
Prevent and detect fraud, abuse, security risks, and technical issues with our Services.
Comply with legal obligations and requirements.
Resolve any disputes with any parties and enforce our agreements and policies.

Legal Bases for Processing Personal Information

We collect, use, and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

You have provided your consent, which you may withdraw at any time.
It is necessary to perform a contract with you or take steps at your request prior to entering a contract.
It is in our legitimate interests to process your personal information for business administration, marketing, and internal analysis purposes, taking into account your rights and interests. For example, we may process your personal information to:
- Maintain and improve our Services;
- Customize content and communications to you;
- Provide customer service, support, and respond to your requests and communications;
- Send marketing communications according to your contact preferences;
- Optimize our operations and resolve disputes;
- Protect against fraud, abuse, and unauthorized access or use of our Services; and
- Comply with legal obligations and requirements.
It is necessary to comply with a legal obligation.

Disclosure of Personal Information

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the Your Choices and Rights section below.

Service Providers. We may share your personal information with third party companies and individuals that provide services on our behalf to help operate our business, Services, and websites. These may include payment processors, fulfillment services, shipping services, marketing services, customer service providers, email deployment providers, data enrichment services, website hosting services, and analytics providers.
Orders and Transactions. We may share order, purchase, and transaction data with third parties that assist us with orders, payment processing, and transaction fulfillment, refunds, and disputes.
Legal Requirements. We may disclose personal information if required to comply with legal obligations or governmental requests (e.g. subpoenas, court orders, inquiries or investigations of public authorities).
Protection of Love Grown and Others. We may disclose personal information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, loss of life, violations of policies, our Terms of Use, or other agreements with us, or as evidence in litigation in which we are involved.
Business Sale or Bankruptcy. If we reorganize, sell, or otherwise transfer part or all of our business, operations, or assets (including in the event of bankruptcy or dissolution), we may transfer your information to a purchaser or transferee.
With Your Consent. We may share personal information for any other purpose with your consent.

Your Choices and Rights

You have certain choices and rights regarding how we handle your personal information. These let you request:

Access. You may request more information about the personal information we hold about you and obtain a copy of your personal information.
Deletion. You may request that we delete personal information we hold about you, subject to certain exceptions.
Portability. You may ask for a copy of certain personal information held by us in a machine-readable format.
Correction. You may submit updates or corrections to the contact information we hold about you.
Restrictions. You may restrict our use of your personal information under certain circumstances.
Objections. Where our processing is based on our legitimate interests or public interest, you may object to this processing in certain cases.
Marketing Communications. You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or adjusting your communication preferences in your account.

To make any of these requests, please contact us as indicated under How to Contact Us below. We will consider and respond to any request in accordance with applicable law. Please note that certain personal information may be exempt from requests in some jurisdictions.

If you have an unresolved privacy or data use concern, you may contact our U.S.-based third party dispute resolution provider at no cost to you at https://feedback-form.truste.com/watchdog/request.

You may also have the right to lodge a complaint with the applicable supervisory data protection authority but we encourage you to contact us first.

Data Retention

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We determine retention periods based on the following criteria:

The length of time we have an ongoing relationship with you;
Whether we have a legal obligation to keep data (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable considering our legal position (for example, for statutes of limitations, litigation, or regulatory proceedings).

Your Choices: Tracking and Communications

Tracking Technologies Generally. As described above, we use cookies and other tracking technologies to provide our Services, monitor usage, and customize your experience. You can control the collection of certain data by disabling cookies and similar technologies in your browser. However, by disabling such technologies, you may be unable to access certain areas of our Services and we may not be able to customize your experience.

Promotional Communications. You may opt out of receiving promotional emails from us by following the instructions in those emails or adjusting your email preferences in your account. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your account activities or our ongoing business relations.

Mobile Notifications/Alerts. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these notifications or alerts by adjusting the notification settings on your mobile device.

Security of Personal Information

We use technical, organizational, and physical safeguards to protect the confidentiality and security of your personal information. However, no security system is impenetrable and we cannot guarantee the security of our systems.

International Data Transfers

We are headquartered in the United States. Please be aware that personal information may be transferred to, stored, and processed in any country where we have facilities or service providers. By using our Services, you acknowledge that your personal information may be transferred internationally for these purposes.

Children’s Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us as indicated below. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information.

Other Websites and Services

Our Services may contain links to third-party websites, apps, and services. Any access to and use of such third-party content, products, and services is at your own risk. We are not responsible for the privacy practices of third-party content, products, and services.

How to Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

Phone: (800) 123-4567

Postal Address:

Love Grown® Keto Granola, Granola
123 Main St.
Anytown, CA 12345

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make significant changes, we will prominently post such changes on our Services. Changes will be effective immediately upon posting. Your continued use of our Services after any modification constitutes your acceptance of the new Privacy Policy. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use our Services.

This document was last updated on July 1, 2021.